Privacy policy

Your privacy and confidentiality are managed under Bordez Pty Ltd privacy policy. This is outlined below.

Bordez Pty Ltd Privacy Policy

Collection and use of your information

Bordez Pty Ltd and its representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us.  We may also use this information for purposes associated with our services such as follow-up calls.

Disclosure of personal information

Bordez Pty Ltd and its representatives will not unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by law.  However, in order to assist you, we may be required to provide your personal information to certain organisations.  Before we do this, as a courtesy, we notify you of the type of information we are asked to provide and with what organisation and who the recipient will be. If your information is not provided, we may be unable to assist you to achieve your best outcomes. The types of organisations include; lenders, our licensee, mortgage insurers, other mortgage intermediaries, valuers and other organisations that assist us such as printers, mailing houses, lawyers, debt collectors, accountants and other auditors

In certain specific cases, our Licensee QED Credit Services Pty Ltd may contract an external audit service provider to ensure we are meeting our obligations and commitments under the National Consumer Credit Protection Act 2009 and the Privacy Act 1988.

Access and alterations to your personal information

You can gain access to your personal or company information or advise alterations to that information by contacting our office:

Manager Operations
12 Stanley Avenue,
West Pennant Hills NSW 2125.
hello@bordez.com.au
0421 086 827

Marketing

Bordez Pty Ltd will ask for your consent through an opt-in process, before providing you with marketing material or information about interesting products from either us or our industry affiliates.  To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.

Security of your personal information

Bordez Pty Ltd takes reasonable steps to ensure the security of your personal and company information from unauthorised access, theft or modification.

Electronic delivery of confidential documents

Please note that where possible we prefer to provide all correspondence to you electronically, via email attachments or email links to documents/websites etc. If you have provided your email address to us, we will typically use that email address for all correspondence. Should you not wish to send us or be sent confidential documents electronically please advise us and we will update our records accordingly.

Feedback on the handling of your personal information

Should you be unsatisfied with the way Bordez Pty Ltd has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner —Phone: 1300 363 992, Email: enquiries@oaic.gov.au , Mail: GPO Box 5218, Sydney NSW 2001 You can learn more about the Privacy Act and your rights at www.privacy.gov.au